Our shipping policy:

To determine how much shipping charges will be for your order, simply select the item by using the "Add to shopping cart" button. Here you will have the opportunity to review the different shipping choices along with cost before proceeding. Smaller items will ship UPS or FEDEX ground, and usually arrive to your doorstep within 5 business days. Larger items such as scooters, power wheelchairs and lift chairs will ship via a freight company who will contact you to schedule a specific delivery time convenient to you. Lift chairs can take from 5 days to 4 weeks depending on the fabric selected. Fabrics marked "Quick Ship" in the color selection area will arrive soonest. Any Lift chair with heat and massage, or any extra-wide styles are custom chairs and will take 3-4 weeks to ship. Please call customer service at 1(888)678-8281 for any questions about lift chairs. Most scooters and power wheelchairs ship within 5 days, unless special sizes and features are ordered. We can give you an estimated delivery date when we confirm your order. Freedom Medical does not ship to any PO box, or outside the US.

Our return policy:

Our number one priority is our customers satisfaction. If you purchase something you are not happy with, please contact our customer service department at 1(888)678-7281, to discuss return or exchange options. If you wish to return an item, you must first obtain a Returned Merchandise Authorization Number (RMA). You must make sure the RMA number is written clearly on the outside of the box. Packages received without an RMA number will be returned to you. You are responsible for shipping the item back to us at your expense unless the product was damaged or defective, or shipped to you in error. In that case Freedom Medical will handle the return shipping charges. Refunds are issued within 30 days of purchase according to the method of payment, after the item is processed back into our warehouse. Allow two weeks for check refunds. Please note: Some popular items cannot be returned, due to hygiene issues. These would include any item that is worn on or close to the body, bathroom items including shower and toilet seats. All items accepted for return must be in their original packaging, and in unused, unworn condition. Custom orders are subject to a restocking fee of up to 30%. Lift chairs and mobility equipment are subject to a return inspection. No refunds are authorized for these products unless they are in saleable condition. Damage due to manufacturing defects is covered by the specific manufacturers warranty. Freedom Medical makes no claim for suitability of purpose or warranty coverage.

STAIR LIFTS

ThyssenKrupp Stair Lifts are custom made products. Tracks are cut by the customer to the length of the stairs. Once the track has been cut, your order becomes non-refundable. There are no returns on stair lifts. Goods damaged in shipment are covered by the shipping company (see damaged goods procedures below).

Cancellations: If your lift has not yet been shipped and you wish to cancel your order, you may cancel your order for a fee of $250.00. Once the unit has been shipped the above policy applies for returns.

Refused Shipment Policy for Stair Lifts. If a stair lift is refused by the customer at the delivery address, the customer will be responsible for a minimum of $500.00 to cover freight charges plus restocking fees.

Damaged goods by shipper. All damage to the boxes, containers, etc. must be noted on the shippers Bill of Lading and acknowledged by the shipper. Please keep a copy of the damage report. Call Freedom Medical Solutions within 24 hours and notify us of the damage. Damage not seen or internal damage due to shipping: You must notify FMS within 5 days of receipt of the goods. Damage noted outside these time limits will affect your ability to secure an RMA.

All returns authorized by FMS must be in new condition, with original packaging, instructions, and warranty material. Any returns received missing these items are subject to a reduction in the refund. All returns are subject to a 15% restocking fee. 

PLATFORM LIFTS:

ThyssenKrupp Platform Lifts (models PL-RA) are custom made products. Authorized returns are subject to a 20% restocking fee. The customer is responsible for all freight charges incurred. No exceptions. Goods damaged in shipment are covered by the shipping company (see damaged goods procedures below).

Cancellations: If your lift has not yet been shipped and you wish to cancel your order, you may cancel your order for a fee of $250.00. Once the unit has been shipped the above policy applies for returns.

Refused Shipment Policy for Platform Lifts. If a stair lift is refused by the customer at the delivery address, the customer will be responsible for a minimum of $850.00 to cover freight charges plus any restocking fees.

Damaged goods by shipper. All damage to the boxes, containers, etc. must be noted on the shippers Bill of Lading and acknowledged by the shipper. Please keep a copy of the damage report. Call Freedom Medical Solutions within 24 hours and notify us of the damage. Damage not seen or internal damage due to shipping: You must notify FMS within 5 days of receipt of the goods. Damage noted outside these time limits will affect your ability to secure an RMA.

All returns authorized by FMS must be in new condition, with original packaging, instructions, and warranty material. Any returns received missing these items are subject to inspection and a reduction in the refund. All platform lifts are VERY HEAVY some weight in at over 1,100 pounds and are shipped on custom pallets. Shippers are required to deliver the product to your address but may require you to get it off of the truck. Once you order your lift, Freedom Medical will contact you regarding the issues that you must consider for delivery.

Go Back